Thanks for the response, and I appreciate your concern, but unless magical elves drop an Amazon box on my kitchen counter while I’m at work tomorrow, it’s all for naught.

I’m not upset with customer service. Hell, you guys seem to be trying to help me out. However, what kind of enterprise system makes errors like this — and doesn’t get corrected after THIS long — especially after Samantha resubmitted the order and updated the shipping method on Tuesday?

I’d have ordered from Adorama (through Amazon even!), but I trusted you. Now it’s too late for me to get it delivered by them by tomorrow.

Thanks again and still upset.

First, please allow me to extend my most sincere apologies for any
frustration this matter has caused. I would like to assure you that
I have reviewed all of the previous contacts regarding this matter
and I see that our prior communications have not appropriately
addressed your concerns. I hope that I can be of some help.

We are very sorry for the delay in completing your order. I have
reviewed your account and can see that this experience has been far
less than positive.

We strive for convenience and efficiency at Amazon.com, but in this
instance we have fallen short of our goal, and I am truly sorry.

In looking into this situation further, I see that the shipment of
your order is being delayed by a system error. This same error
prevents us from being able to cancel the order.

We have been in contact with our technical specialists, and they are
currently doing everything in their power to correct this problem
and ship your order as soon as possible.

However, we have no new information at this time regarding the
status of your order; you will be notified as soon as there is an
update.

If you no longer want or need the order, you may refuse this
shipment when it arrives. Refusing the shipment allows you to
return it without having to pay for return shipping. If the package
is delivered by mail and you are not present when it is delivered,
you may write “Refused–return to sender” on the box and leave it
for your postal carrier to pick up. We will refund you in full,
including shipping charges, when we receive the returned package.

Again, I would like to apologize for the inconvenience you have
experienced and express our gratitude for the patience you’ve
displayed thus far.

Please be assured that this is not a typical Amazon.com experience
and in no way did we intend for this to happen. I hope that you
will give us another opportunity to prove the quality of our service
to you.